FAQ

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Setting up a File

1. What type of files can I use to submit my artwork?

Please save as a .jpg / .jpeg, .tif / .tiff or pdf

2. What color mode should my files be?

CMYK mode. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

3. Can I submit multiple files in one document?

No. We are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. Not separating files will cause delays and you might have to send the files again.

4. How should I set up my file for proper rotation?

Files submitted are printed HEAD to HEAD as-is based off your files. The Head is always the top of your file. Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.
Preparing Artwork

1. What resolution should my file be?

300 dpi. 72 dpi files or images may come out low res or pixilated. This may result in a printed product that you may not be satisfied with.

2. How should I prepare my artwork?

All submitted artwork should be built with professional software like Indesign, Photoshop or Illustrator. If you need help setting up your artwork, design and file delivery please check our design services page.

3. Can I have borders on my artwork?

Yes. However, if the border is too close to the cutline, it may be cut slightly off-center. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake. Omega Print is not responsible for issues regarding this subject.

4. How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values: 100% C 100% M 0% Y 0% K. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple. Example: C-100 M-70 Y-0 K-0 Omega Print is not responsible for issues regarding this subject.

5. How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow. Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary. To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

6. What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like. We recommend using C 60 M 40 Y 40 K 100 This will give you a deep, dark, rich black.
Shipping & Handling

1. Can I have my order shipped to a PO Box address?

No, we do not ship to a PO Box address. UPS or FedEx, our shipping service provider, will not deliver to a PO Box address.

2. Can I split shipments for the same order?

One order cannot be split and shipped out to more than one address. If you would like items shipped to different addresses you will have to place a separate order for each address.

3. Do you offer a price or weight guide for shipping?

We do not provide a weight or price guide for packages. We can calculate the shipping amount based on the ship to zip code at the time the order is placed, you can email support@omegaprintnow.com or click on "Live Chat Support" to get instant shipping cost for your item(s).

4. What type of shipping services are used?

We currently only use UPS or FedEx to ship our packages.

5. Can I use my own shipping account?

Yes, you can use a shipping account of your choice.

6. Why do some of these shipping charges seem so high?

Due to the large physical size of some sign products and the weight of some printed products, orders may have higher than expected shipping charges. Unfortunately there is little Omega Print can do as we are bound by the limitations set forth by our shippers, in this case UPS and FedEx.
Placing & Tracking an Order

1. Do I have to sign up or login to place an order?

No, you don't have to sign-up to place an order. You can get started as a guest or you can choose to open an account. Creating an account gives you the ability to save your artwork and access past orders for fast and easy reordering, and receive additonal volume price discounts.

2. How do I register for an account?

Click on the "Open Account" tab at the top right under "contact us" or at the bottom of every page to begin the sign up process. The benefits of having an account include the ability to save designs, access past orders for fast and easy reordering and additional volume price discounts.

3. Where can I check the status for my orders?

You can check on your order status by clicking on "Live Chat Support" located at the bottom of every page or you can email support@omegaprintnow.com

4. What should I do if I have a question with my print order?

To address any questions or problems with your print order, please contact us by email support@omegaprintnow.com or click on "Live Chat Support" located at the bottom of every page.